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  ORGANISER FAQ'S
  • How much does it cost for online registration with EnterOnLine?
    The cost to the event organiser is 6.5% per transaction processed through our Merchant Facility. This includes the credit card processing fee and GST.
  • Do I need to be able to set up a credit card merchant facility?
    No. We handle all credit card charges for entrants registering online.
  • Secure Transmission of Credit Card & Personal Details?
    Yes! At EnterOnline, we take security seriously. Where credit card transactions or personal details are submitted via our site, then these details are encrypted and submitted through a secure (128 bit) connection, which is noted by the presence of a in your web browser and "https" URL.
  • My event does not have a website, can I still use online registration with EnterOnLine?
    Yes! You do not need to have a website for your event. EnterOnLine will list all your registration info online and you can direct your entrants to EnterOnLine for online registration on your event flyers.
  • How do I get my pre-registered entrant information?
    Pre-registered entrant information / start lists can be downloaded as a CSV (Comma Separated Value) file. It is really quite flexible! If you use an existing timing software or database, you can customize your download file to match the layout you need. The CSV file is a standard ASCII text file that is recognized by just about any software package.
  • Can I add the entries I receive by mail to the download file?
    Yes! With EnterOnLine you can manually enter the entries you also receive by mail. This way, you can get a COMPLETE start list from EnterOnLine when downloading your data!
  • How long is my event data available online?
    Event information and registered entrant information will never be removed. This can be useful if you wish to do a pre-event mailing for your event next year. However, you can download ALL the information from your event at any time during this year and save it on your computer.
  • How do I get my event graphic on the EnterOnLine home page?
    Premier event placement is offered on the main home page of the EnterOnLine website. This allows your event and event sponsors more exposure and direct links to your event registration pages. For details and pricing on Premier Event Placement, Contact Us.
  • Can I place my own notes and sponsor links on my registration pages?
    Several lines of custom text notes can be displayed for FREE at the bottom of the event info page. Custom links can also be placed above and below the event-listing page for your event.
  • I am tempted to go with EnterOnLine online registration, but I am unsure just how it would interface with our own registration system, numbering, etc.
    The downloaded information is extremely flexible. You choose the information you want and how it is sorted. The downloaded file is in a CSV (Comma Separated Value) format, which can be imported by just about any timing or data collection system.
  • I am really excited about listing my event online with EnterOnLine, how do I begin?
    First you need to setup your event organiser profile with EnterOnLine. Then login to the event organiser area and fill out the New Event Form. You can also contact the staff at EnterOnLine to set up your event. Once we have your event information, your event will be online within 24 hours!
  • Can I download my event registration details?
    If you are an organiser and want to use the file download capability of EnterOnLine, you will need to have another program to take advantage of the downloads. An example would be using a spreadsheet program such as Microsoft Excel to make graphs, or a word-processing program like Microsoft Word to do mail merges.
  GENERAL FAQ'S
  • Secure Transmission of Credit Card & Personal Details?
    Yes! At EnterOnline, we take security seriously. Where credit card transactions or personal details are submitted via our site, then these details are encrypted and submitted through a secure (128 bit) connection, which is noted by the presence of a in your web browser and "https" URL.
  • Browser Requirements
    You can use EnterOnLine with most web browsers, however our site will operate and look best with Microsoft's Internet Explorer (version 6 or higher) or Mozilla Firefox (version 1.5 or higher).
  • Internet Connection
    EnterOnLine has been designed to work over a slow connection. The site deliberately has few graphics, so that it can be used by almost anyone, anywhere.
  • Screen Resolution
    We designed EnterOnLine to work well with a 1024x768 or better screen resolution. Using 800x600 resolution is adequate, but there will be a bit more scrolling required.
  • Computer Speed and Memory
    Because EnterOnLine is browser-based, if your computer can run an internet browser OK, then it can run EnterOnLine. In fact that is one of the benefits of using EnterOnLine rather than some of the expensive event management packages. A slow computer will do the job very well - it is our powerful server that does the work for you!
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EnterOnLine » Organiser Frequently Asked Questions